General Business & Management Strategies

Investigating a Fraud: Verbal – and nonverbal – clues point to guilt
A properly planned interview can yield much more than simply learning about a subject’s background information. Techniques such as behavior analysis can be used to determine whether someone is being truthful or deceitful. By incorporating behavior-provoking questions during the session, the interviewer can observe and analyze verbal, as well as nonverbal, responses.

How to get promoted from middle to upper management
Ever feel stuck in the middle – middle management, that is? Have you seen people with the same – or less – seniority or qualifications than you get promoted to upper management? Do you wonder what they know that you don’t?

Firing etiquette: How to let employees go diplomatically
A poll conducted by NFI Research found that two-thirds of senior executives and managers agree that terminating an employee ranks as the single-most dreaded activity in their line of work.

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